Animals Australia: the voice for animals

Animals Australia: the voice for animals
Love life? Love all of life
Showing posts with label Ethics. Show all posts
Showing posts with label Ethics. Show all posts

Tuesday, January 17, 2012

Sustainable Seafood Day on March 16, 2912



Seafood sustainability is one of today's major issues. Australians need confidence that our magnificent supply and range of seafood will be there for generations to come. Duncan Leadbitter reports on an eco label which is helping consumers make the right choice to ensure that sustainability, and alerts us to the inaugural Sustainable Seafood Day on February 17, 2006.

Seafood is health food and consumers want more - and the Federal Government is urging Australians to eat more - but there are limits to what the ocean can provide. For many fisheries around the world, those limits have been breached. Over the past 30 years the number of overfished stocks has tripled and now one in four fish stocks are overfished.

At the end of last year the Federal Government announced a major restructure of the south-east fishery, with a $220 million buy-out to secure fish stocks and guarantee a profitable industry. According to a recent survey by the Bureau of Rural Sciences, the Australian Federal Government's main research arm, 40% of Australian consumers think that commercial fishing is unsustainable, and 57% of the consumers surveyed believed that the provision of a sustainability label would influence their purchases.

One solution is third-party verification of sustainable fishing practices, such as the eco-labelling certification provided by the Marine Stewardship Council (MSC), an international non-profit organisation. Through the work of the MSC, Australia is taking steps towards producing a global solution to a global problem. Politicians, scientists, food industry educators and high-profile chefs have all pledged their support.

To carry the MSC logo - a tick of approval - a fishery must undergo a rigorous certification process. This blue oval logo is a way for concerned consumers to see at a glance whether the seafood products they buy are sourced from sustainable fisheries, which are commercially-driven partnerships delivering both community benefits and sustainable ecological benefits. The MSC now has 14 fisheries certified to the MSC Standard globally. This may not sound like much but it includes the world's largest managed fishery (for pollock in Alaska), and covers Alaska salmon, pollock, New Zealand hoki and South African hake. There are also smaller-volume and higher-value species available such as Western Australian rock lobster. Indeed, there are now about two million tonnes of fish available globally which could carry the MSC's sustainability label - which is 10 times the entire Australian catch.

European retailers are avidly catering to consumer interest. The MSC's blue trade-marked logo is currently displayed on more than 280 products in 24 countries. In Australia there more than 30 MSC-labelled products for sale - mostly frozen and canned offerings - and there are plans for more. The world's first fishery certified to the MSC's strict environmental standard was an Australian fishery, the Western Australian Rock Lobster Fishery, and several other Australian fisheries are currently undergoing the certification process. Food service remains an area where consumer interest is not yet being satisfied, despite the availability of sustainably certified hake and hoki.

While acknowledging the Federal Government's recent initiative of a national seafood education campaign, "What's so healthy about seafood?", in response to research which shows that Australians are eating less seafood at home, from the Marine Stewardship Council's perspective, ensuring that consumers can buy tomorrow the fish that was available today is critical to the health of the industry and the environment.

The MSC is urging Australians who love their seafood to participate in the inaugural Sustainable Seafood Day to be held in Australia on February 17 to raise awareness of responsible fishing practices by demanding evidence of sustainable fishing practices from their seafood suppliers. Increasingly, the MSC will become the name associated with a global solution to this problem by establishing an environmental standard for well-managed and sustainable fisheries.

Duncan Leadbitter is a respected Australian marine biologist and an FMCA member.

"The seafood industry has long had the reputation of being high on the list of anti-environmentalists in the food industry, and while sadly this can remain the case in certain fisheries and individual enterprises, the actions of the MSC are proving that the industry must, and can, change. The commercial benefits of providing sustainable, environmental supply in the contemporary seafood world are real - a third party independent certification of this provides consumers, end-users and the trade with the security that this is a genuine endeavour. Like never before, there is a need for the MSC to be encouraged, respected and endorsed by the seafood industry, not only for the absolute moral position we must take for the future of our planet, but clearly if we plan to be a growing part of modern food supply." John Susman, Bizzfish, Sydney

"Gone are the days when we could consider our wild-caught fish as a limitless resource. In the 23 years I've been involved in the food industry, it has been obvious that fish  populations are dwindling. The Marine Stewardship Council's work goes a long way in assuring all of us as consumers that the management of fish stocks is being handled in a sustainable manner, so that we can continue to enjoy our seafood." Steven Manfredi, Manfredi Enterprises

"I commend the whole blue-label MSC accreditation system which allows consumers to make an informed decision on buying fish that they know have been environmentally responsibly managed. The social and environmental cost of overfishing is a very real and sobering issue. Ensuring that a sustainable supply of our local fish will be there for future generations to enjoy in their diets is an imperative legacy." Catherine Saxelby Consultant Nutritionist

"If we as Australians are to continue to enjoy the beautiful fresh and healthy harvest of our waters in the years to come, we must ensure that our fisheries are managed sustainably. I congratulate the Marine Stewardship Council - it has an important job ahead of it. It would be irresponsible to endanger any of our marine life because of thoughtless human greed and myopic management of this precious and delicious natural resource, which we take for granted will always be on our plates." Margaret Fulton OAM
Further reading:
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Thursday, October 27, 2011

Non-stunning slaughter - Animals are counting on you to be their voice


As you know, a big decision will be made this week when primary industries ministers from around the country meet in Melbourne to decide whether to close the loophole on non-stunned slaughter in Australia.
I'm writing to invite you to an important rallyorganised by Animals Australia on Thursday evening at the MCG, where the ministers are due to discuss their decision on this issue. Already 14,000 Animals Australia supporters have written to these ministers imploring them to show mercy and remove the exemptions that are allowing some abattoirs in Victoria and South Australia to cut the throats of fully conscious sheep. We need your help to send one last and all-important reminder as the ministers arrive for their dinner meeting, that caring Australians are depending on them to make the right decision.
  • Where: Gate 2, Melbourne Cricket Ground
  • When: 5:45pm, Thursday, 27th October (finishing 7pm)
  • What to bring: Just yourself, we will have plenty of posters for people to hold
  • More information: Call the Animals Australia office on 1800 888 584
Miss, of all the cruelty I have seen inside abattoirs, non-stunned slaughter of animals represents the single greatest cause of distress, pain and suffering I have born witness to.
Fortunately we understand that several ministers are already of the opinion that non-stunned slaughter is unacceptable, which means there is real hope to end this brutal practice in Australia. This rally may be the tipping point that gets the others over the line.
Please join our experienced campaigners for a peaceful gathering on Thursday evening and help us ensure that all animals in this country are extended this most basic legal protection.
LynI hope you can join us,
Lyn
Lyn White
Campaign Director
P.S. You may be aware that the official meeting of the primary industries ministers will be held on Friday morningWe are rallying at their Thursday evening dinner meeting as it is expected that their position will be determined at this time. I hope you can attend, but even if you can't, you can have your say on our website right now.

Monday, July 19, 2010

Ethics of Eating Meet Up - Melbourne Writers Festival : Friday 29 August 2010


Good Morning, Tucker Lovers,

I am inviting you to a Meet Up.  The Melbourne Writers Festival starts next month and I thought if any one is interested we could have a Meet Up at one of the programmed events and do coffee somewhere nice afterwards.  What do you thinK?  Interested?  The event I am suggesting is food relevant and, I am sure, will be of great interest.

THE ETHICS OF EATING
 60 MINS
What does it mean to eat ethically?
Should we eat locally grown, in season,
GM/chemically free produce,
sold at the local farmer's market?
What is the place of the industrial food complex?
Join gourmet farmer, Matthew Evans
food sociologist, Gyorgy Scrinis
and journalist Margaret Simons to find out.

WHEN
Friday August 27
1pm

WHERE
ACMI Cinema 2

AFTERWARDS
This is to be advised
Please forward suggestions

There is a cost for this event plus you will need some money for refreshments at a restaurant afterwards.  To purchase tickets for the event - and you should do this soon since some MWF events are already sold out - please follow this link.  Cost for early birds  is $18 full and $16.50 concession.  If you are a lucky one with a pass, you will have to book but you will enter your pass number.  When you have done all that, could you please advise me that you are coming by emailing me at misseaglesnetwork(at)gmail(dot)com.  If you have a food blog, please let me know just in case I haven't discovered you yet. 

Related reading:
The Real Food Companion 




Food, Morals and Meaning: The Pleasure and Anxiety of Eating, Second Edition


Eating 


Photobucket

Sunday, July 19, 2009

Ethical & sustainable shopping for books, clothes and household

In the interests of ethical and sustainable shopping, I have to-day placed on the sidebar click-through pictures for these two sites. Brotherhood Books is an online outlet of the Brotherhood of St Laurence here in Melbourne. A wide range of second-hand books at reasonable prices is available. Have a browse! Op shopping is an art - particularly in Melbourne. And with I Op Therefore I Am we have a tool to assist us in practising the art: reviews of Op Shops across Melbourne and you can get lists of Op Shops with opening hours and addresses.
Happy Shopping... Ethically and Sustainably!

Wednesday, January 16, 2008

Ethical eating: Animal, Vegetable, Miracle

Firstly, let me declare my bias. I am a Barbara Kingsolver fan. I haven't read everything she has ever written - but quite a lot from her first novel, The Bean Trees, through to her most recent work, Animal, Vegetable, Miracle written in collaboration with her husband Steven Hopp and her elder daughter Camille Kingsolver and ably and practically assisted by the youngest family member, Lily Hopp.
Kingsolver's pictorial representation of a Year of Local Food eaten seasonally - The Vegetannual.
Please reverse months for the Southern Hemisphere

Animal, Vegetable, Miracle is subtitled Our Year of Seasonal Eating. It could, as easily, have been subtitled "How to Organise Your Local Food Menu". The Hopp-Kingsolver menage resolved to eat locally and eat seasonally - within the parameters of traditional food preservation methods. Their resolution included a determination to move from long-time residence in distance transport dependent Tucson, Arizona where the water travels long distances as do the fruit and veges and much else that supports modern life there. Fortunately, Steven Hopp long possessed a run-down farm and farmhouse in the Appalachian Mountians of Virginia.

There has been mention, some critical, of the magical or fairy tale quality of Kingsolver's description of the family's Appalachian lifestyle. I do take issue with this. If her description sounds magical, fairy tale, or idealistic, perhaps it is because it speaks to an ideal or fantasy within ourselves which is imbued with such qualities. True, not all of us - even if we wished - could replicate the Kingsolver-Hopp project. This family was particularly well resourced in more ways than one.

For starters, they did not risk their livelihood. Kingsolver has a high profile as a writer - not least because her best selling Poisonwood Bible was featured on that automatic provider of best selling status, Oprah's Book Club. One presumes that this provided some sound financial resource. Hopp is Adjunct Associate Professor of Environmental Studies at Emory & Henry College in Emory, Virginia which is classified as a college that changes lives. Biology appears to be a family interest as Camille Kingsolver includes it in her studies at Duke University. Lily was too young to enter into a book contract but she, too, was committed every inch/centimetre of the way.

Secondly, they had the Appalachian farm - with house - which Steven had owned for a long time. Not everyone has one of those tucked away in their Glory Box.

Thirdly, they brought scientific training and literacy to the project. Having such skills backing the project has to be a plus.

Fourthly, the necessary resource of the free labour of three adults and one enthusiastic child. One adult (although she was absent at college for large chunks of the project) was young with, one assumes, the energy to match her age. Kingsolver and Hopp were hardly over the hill. I mention this because at my great age and antiquity I can get tired just thinking about consistent, strenuous, and demanding activity.

Lastly, the motivation of the entire family is a great spiritual resource. There is nothing quite like energetic, resourceful people reinforcing one another in their mutual resolve. It provides large quantities of fuel for the journey, particularly when the going gets tough or you wonder why you ever set out on the journey - although there did not appear to be much self-doubt in the Kingsolver-Hopp unit.

So, when these factors are present, I see nothing magical, fairy tale, or idealistic about Animal, Vegetable, Miracle merely a wonderful, imaginative, determined, and sensible use of resources by two people in mid-life. The Kingsolvers and Hopps appear to have done the project very well, very intelligently and in a well recorded manner - complete with detailed website. For those who wish to emulate them, there is a clear trail to follow.

Some of the clear, factual information provided in AVM is shocking:

Humans have eaten some 80,000 plant species in our history. After recent precipitous changes, three quarters of all human food now comes from just eight species with the field quickly narrowing down to genetically modified corn, soy and canola.

Garden seed inventories show that while about 5,000 non-hybrid vegetable varieties were available from catalogs in 1981, the number in 1998 was down to 600.

Hardly good stewardship of the planet's resources, is it?

The last chapter about the turkeys had me all but rolling on the floor with laughter - until the final paragraph when I was in tears. But it was life and death stuff Kingsolver was describing. The life and death of the re-creating pro-creating skills of created beings. If plain statistics make your eyes glaze over, the life and lot of an American turkey will not. Perhaps one day a futuristic Dr Strangelove will have wreaked the same havoc on humanity as has already been visited on the American turkey. It is our choice. Our questions, our demands, our very own actions will be the deciders. We can eat and die or we can eat and live.

I will be returning my copy to the Upper Ferntree Gully Library this afternoon, dear Reader, so get ye down there and check it out (641.0973 KIN). If it has disappeared from the shelf, great. Just get the friendly staff to put a hold on it.

It will take me a while to process all the information contained in AVM. For instance, I am a vegetarian and, for me, ahimsa/respect is a huge issue. My main motivation is the disrespect shown to animals by the industrial food chain. Kingsolver provides a rationale against vegetarian/vegan lifestyles in favour of respect and gratitude for animals while killing them for food. I do agree with her - in principle and in necessity. In reality, would I move to her side of the fence? I don't know.

Animal, Vegetable, Miracle is another contribution in the genre of think about what you eat or, in brief, ethical eating. We have philosophers, locavores, the 100 mile diet, seasonal eating, and the slow food movement. Kingsolver points out that when the family embarked on its project locavores and the 100 mile clubs were unknown. By the time the AVM was published, everyone was talking about ethically eating.

My view is that Prodigal Summer and Animal, Vegetable, Miracle should should be read in tandem. The first (written earlier than AVM) is fiction, the second non-fiction but each informs the other. Prodigal Summer deals with some issues that are not dealt with in Animal, Vegetable, Miracle. Some issues dealt with in Animal, Vegetable, Miracle are dealt with more explicitly and graphically in Prodigal Summer. Otherwise, what else is fiction for?

Monday, November 05, 2007

Enslaved by chocolate: addiction or exploitation?

OK, dear Reader, time to experiment with the old adage that the pen is mightier than the sword. Dust off those ethical thoughts. Chocolate and the child slaves who produce it is the issue. For more extensive information, please go here and here.
You might, dear Reader, like to start with the following:
Cadbury Consumer Services, PO Box 200, Ringwood VIC 3134
Feedback link is here.
Are you interested, dear Reader, in doing a factory tour with Miss Eagle during which we can ask the question on the premises about where Cadbury's cocoa comes from and what they are doing about the exploitation of children? Currently, it would appear that their website is concerned only with obesity in children. But there are children involved in the chocolate process who will never grow fat - even though they might never go out to play!
Consumer Services Department, GPO Box 4320, Sydney NSW 2001
You can email Nestle from here.
As you would be aware, dear Reader, Nestle has been the focus in the past for the promotion of breast milk substitutes in Africa. You will find them expounding their corporate philosophy of Good Food, Good Life here. A portion of Nestle's website is devoted to a discussion about coffee. You might like, in your correspondence, to ask them about their attitude to Fair Trade coffee. There is no mention of that on their site.
Mars
Mars Australia, Wodonga (Australian Headquarters), Petcare Place, Wodonga Vic 3690
Snackfood/Mars, PO Box 633, Ballarat VIC 3353 - Ballarat Ring Rd 3350
You can email Mars from here.
On the Mars site, there is this section, The 5 Principles. Mmmm....
  • Quality: this segment says : "The consumer is the boss". So, dear Reader, use your consumer power to tell Mars who is the boss and that you do not want your love of chocolate to hold other human beings to ransom.
  • Responsibility: Mars said it recruits ethical people. Challenge them to put their ethics on show in relation to child labour and child slavery.
  • Mutuality: Mars says its "actions should never be at the expense, economic or otherwise, of others with whom we work". Now Miss Eagle understands that the child slaves are not direct employees of Mars but they are stakeholders in the industry nonetheless. Without companies such as Mars there might not be a cocoa industry to be exploitative. So Mars needs to put its actions in the ethical framework of how do we expect all children to live and enjoy life.
  • Efficiency: Here Mars talks about its pursuit of "the least possible cost". To the child slaves there is a very high cost - loss of childhood development, loss of education. The least possible financial cost should not require the exploitation of sentient beings or the despoliation of the planet.
  • Freedom: Mars claims for itself "We need freedom to shape our future: we need profit to remain free." Well, guess what! So do African children. Enslavement - even if it is the only hope for survival in an environment of despairing poverty - does not provide freedom and does not bring any profit to the people so that they can remain free of exploitative practices. The Christian adage of doing unto others as you would have done unto you needs to be extended by Mars to the poverty stricken people caught up in the cocoa economy to provide luxury goods for those with great economic freedom.

And then there is the industry body to contact, too:

Confectionery Manufacturers of Australasia

Confectionery Manufacturers of Australasia,PO Box 1307 (Level 2, 689 Burke Rd),Camberwell VIC 3124

Email Confectionery Manufacturers of Australasia (CMA) at cma@candy.net.au

When you have completed this task, dear Reader, you might like to keep Miss Eagle informed.

Sunday, October 07, 2007

Aussie Farmers Direct

Herself has signed us up. First delivery is yet to arrive. Someone knocked at the door - and it seems like a great way to support our farmers. You see in Australia our grocery retailing is in the hands of a duopoly - Woolworths and Coles. There are independents - an Australia wide one IGA and locally there is Maxi. Here at The Trad Pad, Maxi is our preferred grocery retailer but we do shop at Woolworths when it suits - for very good specials or a particular product. You see we don't want to give most of our grocery dollar to supporting the market dominance of Woolworths - not only in groceries but in hotels, liquor retailing, and poker machines. What do you think, dear Reader, when you see the Roll Back poster in Woolworths proudly boasting that they are rolling back prices? Miss Eagle thinks there are two possibilities:
  1. This is untrue - and prices are not rolling back i.e. when are they rolling back to? - are they rolling back on every item or only some items?
  2. This is true - but how is the rolling back being done and at whose expense? Stories persist of farmers being squeezed; of farmers being flooded with paperwork as Woolworths imposes their auditing procedures upon them. And what about employees - are their wages and working hours and intensity of work being squeezed too? Are suppliers being forced to cut and cut their prices to get shelf space to put their products up front?

Miss Eagle suspects that the answer to each question is in the affirmative. Woolworths are progressively introducing their trendy looking house brand, Select. Some stories are around that Select is gradually taking shelf space away from other wholesalers. In other words, Woolworths are not giving existing suppliers a fair deal. Dear Reader, if you are not already taking time to check the labels on all the products that go into your shopping basket - please do so from now on. To whom are you transferring the power of your grocery dollar vote? Towards Australian business and employment or to foreign businesses who do not pay their employees well, who do not meet appropriate environmental standards? If you think this is exaggerated, Woolworths had to answer questions recently about Select brand toilet paper which had its source in unsustainable forest harvesting.

As a consumer, dear Reader, are you prepared to be relieved of what power you might have and give the decision-making to large corporations to make decisions in their own interests which, in the end, may not be in your best interests?

So, here at The Trad Pad, we are willing to give Aussie Farmers Direct a go.

Wednesday, July 18, 2007

Woolworths, Grog and Complaints

Well, dear Reader, it took a while. They didn't meet their own standard. Was beginning to think I'd never hear from them. But lo and behold they called. What on earth am I rabbiting on about I hear you ask?
You may recall my post Woolworths, Safeway, Liquor and Fuel - but not food which was posted on Friday, 8 June 2007. Woolworths pride themselves on having a seven-day response in replying to customers. Answering my complaint took them two days short of six weeks. Ah, well, better late than dead on time, eh!
Anyway, the call came from John McInnes who is in charge of buying for the liquor stores. As I expected, John didn't see my point. You might recall the issue was a promotion prior to the Queen's Birthday long week-end where, if you were to buy $60 worth of liquor from their liquor shop, you would get an 8c a litre discount on fuel (twice the usual 4c a litre discount when you produce your cash register docket for purchasing more than $30). My argument was the link between alcohol and driving and putting a value on alcohol which food did not attract.
John tried to claim that they did not target anybody in particular with the promotion. I explained to him that this was not true. He had in fact targetted two groups of people: those who drove and those who drank alcohol. A mum buying food for her family of six and didn't drink had no chance of getting 8c a litre off her fuel.
John didn't seem to be able to see the problem that alcohol was for all of us. He told me that following this nation-wide promotion, out of two and a half million customers he had received only eleven complaints apart from mine and they were all from the Northern Territory. Funny that, Miss E said, I'm an old Territorian. Perhaps we are a bit more conscious of grog issues than other people? I lived in the only town that had the pubs shut by Aboriginal people - Tennant Creek. Read all about in Grog War by Alexis Wright, this year's Miles Franklin Award winner.
Back to explaining community responsibility re alcohol consumption. For instance, we all pay taxes for the hospitals and these have a high rate of alcohol related admissions. In fact, when one considers the links between violence and alcohol and road trauma and alcohol, alcohol is a community problem. So there was more conversation in this regard which didn't bring about one ounce of regret or remorse from John. Youth drinking? Parental problem. Miss E said that when they stabbed someone or killed someone on the road it was a community problem, a problem for all of us.
I explained to him that what I would like from him was for him to say that he would never link alcohol and driving again or give preference to alcohol over food again. He said he couldn't say that. Suprised? Are you kidding? But I did suggest something else to him.
I suggested that he enable food purchasers to have access to an 8c a litre discount on fuel for purchases over $60. I suggested that such a promotion be held the week before the First Sunday of Advent. Brief reference to an election and what's-his-name's threat/promise on food pricing should he become Prime Minister.
Wouldn't that be good? Just when you're buying the fruit for the cake and the pudd and associated Christmas jollies. Just when you're about to set off on hols. with the kids and all the camping gear.
I said if he didn't know when the First Sunday of Advent was he should buy a calendar and learn - and I did a deviation to say that chocolate chips do not belong in Hot Cross Buns and and that Hot Cross Buns should not be on sale before we had even got to Epiphany. Didn't bother to ask if he understood what Epiphany was. All that will have to be the subject of a separate complaint. (Poor pun warning: Should I wait for an epiphany from Woolworths?)
Poor John. He's to do with liquor and not food...but he said he could bring it up because he is on the team that discusses this. Mmm.
Perhaps if I make a complaint about the keeping of Christian festivals now and go over my request for the 8c a litre discount in late November....mmm...letter to the CEO do you think?

Friday, June 08, 2007

Woolworths, Safeway, Liquor and Fuel - but not food

Miss Eagle has sent the following email to Liz in Victorian Regional Office of Safeway (the name used by Woolworths in Victoria). It is self-explanatory. If you, dear Reader, agree with Miss E, please feel free to write to Woolworths in your state. If you are writing in Victoria, please send to ejamieson@woolworths.com.au.

This afternoon, I was in the Safeway store at Burwood Highway, Ferntree Gully (not the Mountain Gate store). I was stunned to see an advertisement stating, that if customers purchased $60 of goods from Safeway Liquor, they would receive a 20c a litre discount on fuel.
I am amazed at the ethics of such a campaign. I have been told by Kerry in the Area 5 office that this was part of a national campaign organised by the Marketing Division of Woolworths. M
The campaign has certainly not been well thought through. It sends very mixed messages to the community:

  1. Alcohol is more valuable than food because it attracts a larger discount on fuel at the bowser.
  2. $60 worth of alcohol far outweighs in value at the bowser any amount large or small spent on food.
  3. The campaign links alcohol to driving in an encouraging way - in more or less the same way that large car parks at suburban hotels encourage a drink and drive mentality.
  4. Woolworths, whose income is derived - in the main - from families, encourages a significant slice of the family budget to be devoted to alcohol.
  5. The campaign seeks to encourage a significant amount of spending on alcohol which is the root cause of violence and road deaths in our society and ties the name of Woolworths/Safeway to it.

I would ask you to immediately withdraw this marketing campaign from all Woolworths and Safeway stores and to refrain from any similar type of marketing in the future.
I also wish to complain about the way complaints are handled within Woolworths and Safeway.
I am told that the Woolworths system means that someone in the local regional office will email someone in Sydney but that the system does not allow for me to be cc'd. So I have no way of knowing the accuracy of material forwarded to the responsible person regarding my complaint. I have rung the corporate office in Sydney who referred me back to the local regional office. Sydney refused to give me the name of the person with responsibility for the campaign. I then asked for the title, the phone number and the email of the person responsible for the marketing campaign. This too was refused. There is clearly no way for the customer to be in direct contact with the person with corporate responsibility. I am told that the matter will take two business days and I am familiar with the time limit that Woolworths sets itself to respond.
I fear that the manner in which Woolworths deals with complaints means that the complaint will not be acted upon in a positive manner leading to the withdrawal of the campaign and that Woolworths will go on its merry way regardless.
Yours sincerely,

[Name supplied]

[address supplied] Email: [supplied] Phone: [supplied] Blogs: Oz Tucker at http://oztucker.blogspot.com/ The Trad Pad at http://tradpad.blogspot.com/ The Eagle's Nest at http://eaglesplace.blogspot.com
We'll wait to see what - if anything - happens.

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